1. Payment

1.1 Full payment is due at the time of assessment / order.

1.2 We reserve the right to charge for clinical assessment. When a clinical assessment is made, full payment for the assessment appointment is required regardless of whether or not a product is supplied.

1.3 If at assessment, a custom brace is indicated, the clinical assessment fee is payable at the time of appointment. An estimate quote for the custom made product be sought and full payment of the estimated cost is required before an order will be placed. These payments are non refundable.

1.4 Should there be any additional unforeseen costs from the manufacturer, these and any further clinical appointment fees are payable on supply of the product. These payment s are non refundable.

1.5 We require a valid purchase order from the payer for customers who are being funded by a third party i.e. an NHS Trust, charity, insurance company, solicitor, care company etc. before an order can be placed.

1.6 Fees for all clients outside of the United Kingdom and Republic of Ireland are non refundable.

2. Returns / Refunds

2.1 Ready made products

2.1.1 In the unlikely event that you are not completely satisfied with your product, subject to the following conditions it can be returned to us up to 14 days after supply.

2.1.2 The cost of your product includes the clinical assessment. If you wish to return a product, we will refund only the product cost, not the clinical assessment fee.

2.1.3 Returned goods must be in pristine resalable condition, guaranteed infection free and in their original packaging.

2.1.4 Soiled, custom manufactured, modified or obsolete product or goods supplied more than 14 days previously will not be accepted for a refund.

2.1.5 Technology in Motion Ltd. reserves the right to charge a restocking fee of 20% on returned goods.

2.1.6 We will not refund postage costs.

2.1.7 Failure to comply with any part of this policy may result in us declining to restock and refund for the product.

2.1.8 It is the patient’s own responsibility to seek refund for any products that are bought from any web shop without a clinical assessment and are found not to be appropriate.

2.1.9 If a ready-made product supplied by Technology in Motion Ltd has a manufacturing defect the product will be replaced or repaired within its warranty period.

2.1.10 The orthosis may become scratched and surface marked or colour fading under normal circumstances and this is normal wear and tear. It will not affect the outcome of the treatment. Damage caused by accidental damage (including unforeseen or unintentional damage), misuse, heavy usage or negligence is not covered by our warranty and is the responsibility of the parent / caregiver / user. All replacement orthoses or components in the circumstances outlined above is chargeable and payable in advance of replacement orders being placed. Insurance cover for these circumstances is at the discretion and responsibility of the customer.

2.2 Custom made products

2.2.1 As they are made individually for each patient, all custom made products are non returnable and non refundable. In the unlikely event of a custom product not fitting correctly, we will have the product reworked or remade at the clinician’s discretion to ensure a clinically correct outcome.

2.2.2 Custom made products are guaranteed against manufacturing defect for 6 months from the date of supply for all rigid components. Soft items, such as straps and paddings are guaranteed for 2 months from the date of supply.

2.2.3 It is recommended that all Custom made products are inspected for wear at the minimum of 6 month intervals.

2.2.4Technology in Motion reserves the right to decline to make alterations or repairs to any item, (custom or ready made) which has not been supplied by the company.

2.2.5 Technology in Motion reserves the right to decline to comment on or to provide ongoing treatment for any patient who has started treatment elsewhere.


3. TiMband Plagiocephaly Treatment

3.1 Technology in Motion offers a free, no obligation assessment for infants over 16 weeks and up to 56 weeks of age.

3.2 If a parent wishes to take up treatment for their baby, the whole fee is to be paid in accordance with the terms identified on the Cranial Remoulding Treatment Consent form.

3.3 We reserve the right to request full payment on delivery of the TiMband and to refuse all unsecured extended payment terms.

3.4 One helmet is regarded as a single treatment.

3.5 For those who are fund raising and require time to pay, a binding agreement will be entered into before an order will be placed. Payment may be completed up to three months after order date.

3.6 In the unlikely event of your baby not accepting the helmet for whatever reason and treatment being abandoned, we will refund or rebate up to 50% of the whole treatment cost up to two weeks after fitting the helmet on its return to our Head Office. Authorisation must be issued by Technology in Motion Head Office prior to goods being returned. No refund or allowance will be made later than two weeks after fitting of the helmet.

3.7 In the unlikely event of an infant requiring a second helmet, this is regarded as a second treatment and the full treatment cost is payable.


4. Single Patient Use

4.1 It is a Condition of Sale that all orthopaedic products supplied by Technology in Motion Ltd. are regarded as strictly ‘Single Patient Use Only’ and are to be used only by the fitted patient. This policy is to protect the care provider and the patient against potentially adverse consequences of infectious disease transmission or material instability resulting from previous use.

4.2 Any expressed or implied warranties are voided if the orthosis is re-used for another patient.

4.3 Any orthosis purchased from Technology in Motion Ltd. must be prescribed and applied by a qualified clinician to ensure that it meets the needs of the particular patient and accomplishes the desired results.


5. Reviews (Except for TiMband Treatment)

5.1 Patient requested reviews are free of charge up to 2 weeks from supply of products.

5.2 Patient reviews are charged at the current fee rate after 2 weeks from supply of products.

This policy does not infringe your consumer rights


6. Email Newsletter

6.1 This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

 6.2   Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties or shared with companies / people outside of the company that operates this website.

 6.3   Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable.

 6.4   If you would like a copy of the information held on you please write to: Technology in Motion, 2 Mortec Office Park, York Road, Leeds, LS15 4TA.

 6.5   Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

 6.6   In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe will be detailed instead.


7. Privacy

7.1 We will hold and use the following details about our patients:

7.1.1  Name, address, phone numbers, email address, date of birth

7.1.2  Name of the responsible person in the case of minors

7.1.3  Assessment and treatment details

7.1.4  Any other information which we reasonably need to help you, make decisions about you or fulfil our regulatory obligations.

7.1.5 If you provide us with any debit card details for extended payment agreements, we will keep those details and may use the details to take further payments up to the invoice amount plus transaction fees.

7.1.6 If a card is identified as having been used fraudulently then we will maintain a record of its use for reporting and preventing fraud; the card details will be deactivated to ensure that they can no longer be used to take payment.

7.1.7 When we are managing your treatment, we may be given sensitive information such as medical information. We will hold and process this information to allow us to make decisions on treatment with us.


7.2 We will hold your data on our systems for a minimum of:

7.2.1   Treated clients – 3 Years

7.2.2   Untreated contacts – 1 year*

7.2.3  All types of records for children and young people will be retained until the patient is 25 or eight years after their death, if sooner.

*If you have opted into marketing then we will hold your contact details (email address, telephone number, name and address) for up to 36 months from the time you last interacted with us. You may opt out of this at any time by unsubscribing from posted or email marketing communication you have received from us.


8. Information we share

8.1 We will not share your personal information with any other organisation except by your written permission or if legally required to do so because:

8.1.1 The information is necessary for your direct healthcare

8.1.2 We have received consent from you to use your information for a specific purpose e.g. to contact your own doctor or to forward relevant information to another healthcare professional for further investigations.

8.1.3 There is an overriding public interest in using the information e.g. to safeguard an individual or to prevent a serious crime

8.1.4 There is a legal requirement that will allow us to use or provide information e.g. a formal Court order or subpoena.

8.1.5 We have permission to do so from the Secretary of State for Health to use certain confidential patient identifiable information when it is necessary for our work.

8.1.6 Emergency Planning reasons such as protecting the health and safety of others.

8.2 Occasionally we may use your anonymised data or photographs for research, peer reviewed publications, educational presentations and will not share any identifiable information in any format without your written permission.


9. How we use your information

9.1 We will use your information to:

9.1.1 operate and manage your account and manage any application, agreement or correspondence you may have with us;

9.1.2  carry out, monitor and analyse our business;

9.1.3 contact you by email, SMS, letter, telephone or in any other way about our products and services, unless you tell us that you prefer not to receive marketing;

9.1.4  to form a view of you as an individual and to identify, develop or improve products, that may be of interest to you;

9.1.5 carry out market research, business and statistical analysis;

9.1.6 carry out audits;

9.1.7 perform other administrative and operational purposes including the testing of systems;

9.1.8  comply with our regulatory obligations.

9.1.9 provide information (identifier code, name, date of birth, measurements, scans , photographs, charts, or any other information required) to our manufacturers so that they can make appropriate items for your treatment.

Your data may also be used for other purposes for which you give your permission or where we are permitted to do so by law or it is in the public interest to disclose the information or is otherwise permitted under the terms of the Data Protection Act 1998.